Jelena Kabic is a sports betting writer that focusses on responsible gambling. A psychologist by vocation, Jelena volunteered in a rehab facility, where she worked with gambling addicts. She now reviews all our content to ensure it discusses betting in a socially responsible way.
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Amy's introduction to the gambling world was 6 years ago, when she joined a casino operator as a content specialist. Since then, she's helped launch and maintain gambling review sites in over 8 different countries. She's tested dozens of casinos and sportsbooks, which is how she can spot a subpar brand in an instant!
7 days ago
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Casumo is hard to miss. Its distinctive colourful site, tournaments, and excellent promotions have earned it a great reputation in Canada!
It’s known for its casino section, which we will review in detail. The question we’ll be looking to answer is: does Casumo live up to the hype, or does it show cracks under scrutiny?
Let’s find out! By the end of our Casumo review, you will know:
- Its casino selection
- If Casumo is a trusted brand
- Casumo’s app
- Payment methods
- How to contact customer service
Let’s see what our testing revealed.
Why Casumo Casino is a Good Choice
On top of a 100% deposit match up to $1500, Casumo casino also offers 75 bonus spins for 9 Masks of Fire Hyperspins! Here are the requirements you must meet before claiming these generous offers:
You must opt-in during the registration process for the bonus to be activated.
Minimum deposit must be at least $10, and minimum spin value $0.20.
There is a 30x rollover requirement for the welcome bonus (deposit+bonus), which you must complete during the period of 183 days (6 months).
There is also a 30x rollover requirement for spins, and the bonus must be used within the first 30 days of registration.
Great User Experience
2000+ Games Available
Downloadable App for Android
Lack of Search Options
No App for iOS
Is Casumo Safe?
Casumo was founded in 2012, and it’s one of the safest and most reputable operators out there.
It recently acquired an iGO license, which makes it fully legal in Ontario.
This license ensures that all of Casumo’s games and odds are safe, fair, and fun.
What’s more, Casumo has one of the highest customer approval rates in the industry, having won several awards over the years.
With all this in mind, it’s possible to say that Casumo Ontario is safe, trustworthy, and fair.
Is Casumo Legal in Canada?
While Ontarians have a fully regulated market in which Casumo is legal, other Canadian provinces don’t. However, they don’t prohibit international operators, either, so Canadians all over can access and play at Casumo’s safe online casino.
It’s all thanks to the legalization of single-event betting in Canada, and Casumo is now one of the brands that can legally operate in the country.
Wide Range of Providers
Games Filter Could be Improved
Casino lovers will feel in heaven at Casumo. With games developed by some of the most reputable providers in the industry, you’ll find almost every game here.
You can find over 1000 slots, with hundreds of more games such as roulette, blackjack, and poker.
This selection exceeds the average quantity of 1000 games you’ll find at most Canadian casinos.
The games were developed by some of the most renowned game providers in the industry, which means you can rest assured they’re fair and safe. Some game providers available at Casumo include:
- Big Time Gaming
- ELK Studios
- Play’n GO
- Pragmatic Play
Thankfully, Casumo Casino has a decent games filter that helps you narrow down your search.
Although it’s good to see filters like game providers, we would have loved to see filters like volatility, number of reels, special features, etc. Since it has such a solid casino offering, we feel that Casumo can extend its efforts to include a more robust filter.
When it comes to the live casino section, Casumo also delivers. It doesn’t matter which type of game you prefer, you’ll surely find it on the list:
- Mega Ball
- Dream Catcher
- Mega Wheel
- Dragon Tiger
And much more!
Those who enjoy the environment of land-based casinos will be happy to interact with the professional croupiers at Casumo Live Casino.
The best part?
You’re able to participate in weekly live-action tournaments!
How Casumo Works
User-Friendly Sign Up
No Search Bar
Casumo adopts a slightly different approach for its navigation and has a very minimalistic look.
To open the menu and navigate through the casino or live casino sections, you must click on the icon at the top left of the screen.
Once you go to all games there’s also a search bar for easier navigation, though it would be easier to have it on the homepage as well.
How to Sign Up at Casumo
Signing up at Casumo is super easy.
1.Press the ‘Sign Up’ button at the top right of the screen.
3. A form will pop up. We loved the clean registration form. Breaking it down into sections helps make it less overwhelming, while the process listed at the side helps you prepare for what’s coming next.
4. The first step is to fill in your email address. Next, choose a password.
5. After that, you’ll need to provide your phone number.
6. Next, set your username.
7. All that’s left to do then is scan a document to prove your identity, and you’ll be good to go!
Does Casumo Have an App?
Easy to Download on Android
Responsive on Mobile
No iOS App
Yes, Casumo has a downloadable mobile app, but only for Android. It’s easy to download and it works wonderfully.
All you need to do is scroll Casumo’s homepage a bit, then click to download the app.
You’ll be taken to another screen that lets you download the Casumo app to your phone.
This is arguably one of the best gambling apps available to Canadian players. How do we know?
The EGR, a respected publisher in the online gambling industry, has rewarded Casumo’s app more than once for its quality!
A focus on safety is one of the key reasons the Casumo app is so well-regarded. For instance, you don’t have to rely on a simple password. You can also log in using one of the following secure but convenient methods:
In case you don’t want to download the app, you can also access the site on your browser. The website itself is very responsive, and you can access all the features you would on the desktop version.
But don’t just take our word for it: try it yourself on your favourite device that uses Android.
No INSTADEBIT or Paysafecard
Only Three Withdrawal Methods
Making a deposit at Casumo is very simple. All you have to do is open the menu by clicking the icon in the top left corner and open your balance page.
Once there, you can select the payment method of your choice, insert the amount you want to deposit, and proceed with the transaction.
For the time being, the payment methods accepted at Casumo include:
These payment methods include nearly every payment method we expect at Canadian casinos, although we wouldn’t mind seeing INSTADEBIT and Paysafecard added there as well.
Is There A Minimum Or Maximum Amount For Deposits?
Just like it happens with most casinos, Casumo has set a minimum limit when it comes to deposits.
You’re required to make a minimum deposit of $10 regardless of the payment method you’ve chosen.
The good news is there isn’t any maximum limit for deposits.
Casumo Withdrawal Review
Here are some of the most commonly asked questions about Casumo withdrawals — answered.
How Long Does It Take To Process Payouts?
The processing times for withdrawals at Casumo are very fast, which might be one of the reasons why Canadians are flocking to this platform.
They are usually immediate, but if you experience any longer waiting (more than 24h) please contact their customer support; they should be able to help you.
While the number of payment methods is a downside, the casino does have quick withdrawals.
Is There A Minimum Or Maximum Amount For Payouts?
The minimum amount of money you can withdraw at Casumo is $20, which is higher than at most online casinos in Canada.
Regarding a maximum limit, the Terms and Conditions state that if you wish to withdraw a winning equal to or higher than $50,000, you’ll receive it in monthly installments.
For instance, let’s say that you wish to withdraw $200,000. You’ll receive $50,000 monthly for 4 months until you receive the total amount.
Will I Be Charged A Fee For My Deposits Or Withdrawals?
Casumo doesn’t charge any fees on deposits or withdrawals.
However, your payment provider might charge a small fee for the activity. Always confirm this information directly with the payment provider before making a transaction at Casumo or any other casino.
24/7 Chat Support
Agents Very Helpful
The customer support agents of Casumo are very professional, efficient, and friendly. You can easily reach out to the support team via:
- Live Chat
Unfortunately, there is no phone line available to Casumo users at the moment.
If you’re looking for a quick answer, we recommend using the live chat option.
We enquired the bot about available payment methods, and an agent immediately jumped in to help us out.
We waited for ~3 minutes for the agent to reply, but when they did, they confirmed that the only available payment methods are Muchbetter, Interac, Mastercard, and Visa.
You can reach out to an agent by clicking the chat bubble in the bottom right corner of the website.
Those who prefer to find the answers to their questions by themselves can also benefit from an extensive FAQ section. This page covers the most asked questions and explains the resolution to common problems in a simple manner.
The following topics are covered in the FAQ section:
- Customer Support
Since opening its doors in 2012, Casumo has won industry awards every single year. From being praised for its innovation to the quality of its mobile application, Casumo has consistently been rated as one of the best online casinos in the world.
Casumo Casino has an excellent selection of games, numerous tournaments, and a live casino section.
What’s more, their customer support agents are really helpful.
But because it’s missing an iOS app and could have a few more withdrawal methods, we had to lower our rating to four stars.
All in all, we wholeheartedly recommend Casumo Ontario to our readers, and we’re certain that you’ll benefit from what this brand can offer!
Is Casumo legal in Canada?
Yes, Casumo is legal, and you can play at this platform in Canada without any problem. The company has received an iGO license to operate, which makes it legal in Ontario and available in other provinces.
Is Casumo Casino any good?
We think so! Although there is still room for improvement, Casumo has 3000 games to choose from, created by a range of well renowned providers.
Is there a Casumo app?
Yes, you can download the Casumo app, but only for Android. The application is very complete, and you’ll have access to all the features you would on the desktop version.
How long does it take to get money from Casumo?
The processing times for withdrawals will vary depending on the payment method you have chosen. You can receive your payment immediately or up to five business days after the processing has been complete.
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